Welcome to Chalk Farm Florist. These Terms and Conditions govern your purchase of flowers and related products through our website for delivery across Chalk Farm and the surrounding areas. Please read them carefully before placing an order, as they outline your rights and obligations as a customer, as well as those of Chalk Farm Florist. By completing an online purchase with us, you confirm your acceptance of these terms.
"We", "Us" or "Our" refers to Chalk Farm Florist, the provider of online flower delivery services in Chalk Farm and neighbouring districts.
"You" or "Customer" means the individual placing an order via our website.
"Products" means bouquets, arrangements, and related floral gifts available on our site.
"Website" refers to our official online store.
These Terms and Conditions apply to all customers residing in, ordering flowers for delivery in, or sending flowers to recipients located in Chalk Farm and the neighbouring areas serviced by Chalk Farm Florist.
Orders may be placed through our website by selecting products, entering your details and those of the recipient (if applicable), then proceeding to payment.
Step-by-step order process:
It is your responsibility to ensure all delivery information is accurate to avoid delays or failed deliveries.
All products listed on our website are subject to availability. In the event a particular flower or arrangement is unavailable, we reserve the right to substitute it with a similar product of equal or greater value and quality. We will take all reasonable steps to ensure substitutions maintain the overall style, theme, and colour scheme of your chosen arrangement. If a major substitution is required, we will contact you to discuss options where feasible.
All prices for our flower delivery in Chalk Farm are clearly displayed on our website and include VAT at the prevailing rate unless otherwise noted. Delivery charges and any additional service fees will be notified at checkout prior to order confirmation.
Payments for online orders must be made in full at the time of purchase using the payment methods accepted on our website. Accepted methods may include credit and debit cards, and other secure electronic payment services as specified on our site at checkout. We use industry-standard encryption and security processes to protect your payment information.
Ownership of ordered products will only transfer to you once full payment has been received and funds have fully cleared.
You are entitled to amend or cancel your order before it enters preparation for delivery. Once the arrangement process has commenced, cancellation or amendment requests may not be possible. To request an amendment or cancellation, please contact us as soon as possible via the enquiry form or contact option provided on our website. Where refund is applicable, such will be processed using your original payment method. Refund timelines may vary depending on your payment provider.
Cancellations after same-day delivery cut-off or for orders already despatched are not guaranteed. We reserve the right to deduct reasonable administrative or production costs incurred up to the point of cancellation or amendment.
Chalk Farm Florist offers delivery across Chalk Farm and the surrounding areas, subject to postcode and delivery schedule constraints outlined on our website. Standard and premium delivery services are available, with delivery charges as specified at the time of order.
We endeavour to deliver all orders on your chosen date. However, we cannot guarantee specific delivery times, especially during peak periods or under exceptional circumstances (such as severe weather, transport disruption, or unforeseen operational issues).
If the recipient is not available at the specified address, we may leave the flowers in a safe place, with a neighbour, or re-attempt delivery, at our discretion. You or the recipient will be notified where possible. We are not liable for delivery failures resulting from inaccurate address or contact information supplied at the time of order.
We are committed to providing the highest quality flowers, delivered fresh direct from our Chalk Farm Florist. Except where otherwise stated, all products are designed for presentation and enjoyment shortly after delivery. Due to the perishable nature of our products, we recommend following care instructions provided.
Should you be dissatisfied with the quality of an arrangement or the service received, please contact us within 24 hours of delivery with photographs and a description of the issue, so that we can investigate and resolve the matter.
Due to the perishable nature of flowers, returns for unwanted or unused products are generally not accepted, except in the case of a clear defect or order error. Should non-delivery occur due to an error on our part, we will offer a replacement or refund at our discretion. If you have provided incorrect delivery information resulting in failed delivery, refunds may not be available.
By placing an order for flower delivery in Chalk Farm or the surrounding area, you warrant:
We will not be liable to you or any third party for any indirect, special, or consequential losses, or for any loss of profit, revenue, goodwill, or reputation arising from your use of the website, or the provision or non-provision of our products or services. Our liability for any claim relating to a product purchase will not exceed the total value of your order.
Nothing in these terms excludes or limits liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded by law.
We are not responsible for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events beyond our reasonable control, including but not limited to strikes, lockouts, accidents, extreme weather, or disruptions to supply.
All materials displayed on our website, including images, branding, and product descriptions, are the property of Chalk Farm Florist and may not be copied, reproduced, or used without prior written permission.
Any personal information you provide during the order process is handled in line with UK data protection legislation. Your data is used solely for the purpose of processing your order, fulfilling deliveries, and improving our services. Please refer to our Privacy Policy for full details on data handling and your rights.
We reserve the right to amend these Terms and Conditions at any time and without prior notice. The version posted on our website at the time of your order will apply. We recommend that you regularly review this page before ordering to stay informed about our current policies.
If any provision in these Terms and Conditions is determined to be unenforceable or invalid, such provision shall be severed, and the remainder will continue to apply in full force and effect.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with orders placed via Chalk Farm Florist’s website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Should you have any questions, complaints, or require assistance regarding your Chalk Farm flower delivery order or these Terms and Conditions, please use the web enquiry form or contact section on our website. We are committed to providing outstanding service to all our customers across Chalk Farm and the surrounding areas.
By placing an online order with Chalk Farm Florist, you agree to be bound by these Terms and Conditions. These Terms apply to all customers purchasing flower delivery for Chalk Farm and its nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chalk Farm, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chalk Farm.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
