Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Chalk Farm
At Chalk Farm Florist, we take great pride in delivering only the freshest seasonal flowers to our customers throughout Chalk Farm and the surrounding areas. As a trusted local florist serving both households and businesses, we guarantee that every bouquet and arrangement meets our exceptional standards for freshness and quality. Your satisfaction is our top priority, and our returns, refunds, and complaints process is designed with your peace of mind in focus.
Fresh Flower Guarantee
We stand behind our fresh flower guarantee for every order we deliver in Chalk Farm. Our flowers are carefully sourced and expertly arranged shortly before delivery to ensure peak freshness. If your flowers do not arrive as fresh as expected, please see our complaints process below so we can resolve the matter promptly.
Damaged-on-Arrival Policy
We go to great lengths to ensure your flowers arrive in flawless condition. Occasionally, despite our best efforts, damage may occur during transit. If your bouquet or arrangement is damaged upon arrival, please reach out on the day of receipt. We recommend keeping the flowers as delivered so our team can assess the issue. Photo evidence of the damage is helpful and can speed up the resolution.
Freshness Window
Our arrangements are designed to remain fresh for a minimum of 5 days from delivery, provided they are cared for as per our instructions. If your flowers wilt or show signs of poor condition within this period, and you have followed the care guidelines provided, please contact us promptly so we can investigate and rectify the problem.
Refunds & Replacement Options
If your delivery is damaged or fails to meet our freshness promise within the stated window, we offer the following options:
- Replacement: We can arrange for a similar bouquet or arrangement of equal value to be sent out at the earliest convenience.
- Refund: If a replacement is not suitable, we can issue a refund to the original payment method.
Refunds and replacements are typically processed once we have reviewed the evidence provided and confirmed the issue. Our team will respond as quickly as possible to reach a satisfactory resolution.
Complaints Process
Your feedback matters to us. If you have any concerns or are dissatisfied with our flowers or service, please let us know within 24 hours of receipt. This allows us to address the issue swiftly and thoroughly. To process your complaint, we may require details of the order and supporting information such as photos. Our friendly team will listen, investigate, and communicate with you at every step, striving to resolve any complaint with care and fairness.
Why Choose Chalk Farm Florist?
We are proud to be a local Chalk Farm florist, delivering smiles and exquisite floral arrangements to homes and businesses in the area. Our reputation is built on trust, reliability, and a passion for the freshest flowers. From birthdays to business events, you can count on Chalk Farm Florist for outstanding quality and service every time.
If you have questions about our returns, refunds, or complaints procedure, please reach out to our team. We are always ready to help maintain your confidence in our flowers and our service.
